Bengaluru, India, 11th March 2025 –
Exotel, leaders in customer engagement solutions, have announced that its technology, which integrates a unified cloud contact center, has resulted in a 22% increase in customer satisfaction and a 20% boost in productivity for JSW Motors.
The company highlighted that its solution features virtual numbers, centralized call monitoring, and automated feedback systems. This enables the automotive leader to provide consistent and professional service across its network using a single national number.
“Ensuring customer satisfaction is our foremost priority at JSW MG Motor India. We strive to create meaningful interactions, and our partnership with Exotel is a key step in enhancing the customer experience,” remarked Kapil Bajaj, Head of Dealer Digital Solutions at JSW MG Motor India.
Additional benefits include enhanced brand consistency through virtual dealership numbers, which have bolstered dealership credibility. The automated feedback systems have also improved response efficiency, achieving an impressive 85% success rate in feedback collection and issue resolution.
“At Exotel, we are committed to revolutionizing customer engagement through innovative communication platforms. Our collaboration with JSW MG Motor India exemplifies how technology can drive efficiency and reinforce our customer-centric philosophy,” stated Shivakumar Ganesan, Co-Founder & CEO of Exotel.
Exotel serves as your partner in AI transformation for customer engagement and experience. With over 7,000 clients worldwide across diverse sectors, we facilitate more than 25 billion conversations annually through various channels, including voice, agents, and bots.
The company claims its AI-driven solutions empower agents, bots, and customers, enhancing interactions with conversational intelligence and optimizing resources to deliver outstanding customer experiences and drive business growth.
